When accessing our website, you may be required to provide some personal information. Giving us this information or filling in these forms will always be a voluntary option and you should only do it if you want to.
This esolidar website is owned by Webankor, SA, located at EN101, Avenida Barros e Soares, Nº423, 4715-214 Braga, Portugal with tax ID-number 510060625. The personal data you provide will always be managed by this company – the controller and responsible – according to Regulation 679/2016, of April 27th.
Esolidar makes every effort to ensure that your privacy is protected whenever you use and browse through our website. Therefore, we have created a policy that we hope will help you understand how the data you provide is used in a clear, transparent and suitable way, that is always protected.
Esolidar will only collect and process the data you voluntarily, specifically and explicitly write on our website forms.
Without prejudice to a subsequent change, we will collect the following data: name, surname, e-mail address, contact, address and, in exceptional circumstances, the IBAN and VAT number, so we are able to issue you an invoice when requested.
We collect and process the data you enter on our website for different purposes to provide communication between eSolidar and its users (either legal entities or natural people), namely holders who bid, sell or share featured products.
We can ask you for your data (either as a legal entity or natural person) on many different occasions. Your data will always be handled in a safe manner and will never be used for different purposes than those listed or related to the following:
• MAKE A DONATION
• BUY CHARITABLE ITEMS
• BID ON A CHARITY AUCTION
• SELL AND SUPPORT A CHARITY
We will start by asking for your information to register on the website, so we can clearly identify you in each step of the process.
When registering, you may choose to grant us permission to use your data for esolidar's own marketing purposes and, potentially, to keep you informed of all the charity actions that are taking place, so you can be a supportive participant and sell, purchase, or bid.
We will only use your data for that purpose if you check the text box and give us your permission, otherwise, we will not use it for marketing.
The other data we request are always necessary to operate in the platform and unless it is authorized for marketing purposes, it will never be used for other intents than those necessary for donations, charity items, charity auctions or selling and supporting charities (including formalities resulting from it).
For a prompt response, we have implemented a real-time chat technology on the website where we will collect the necessary data to solve your problem or answer your question.
To pay for the products you purchase, esolidar provides the online payment service PayPal, a third-party company, which will be responsible for managing various payment situations and dealings.
Therefore, you will have to make the necessary data available for registration and compliance requirements established for payment validation.
You will need to provide PayPal with the necessary personal data required for registration and meet the compliance requirements established for payment validation, or you may not fulfill the intentions you were seeking when bidding or buying.
To receive the products you purchase, we will need to provide our partner-carrier with the necessary shipping information, otherwise, it may not be possible to deliver the goods.
Esolidar will send the data you have made available for shipping purposes to their partner's carriers – specifically name, address, and contact – so you can have your purchased items delivered at home. You may also receive SMS and EMAILS with the shipping status or to try to solve any trouble in finding your address to deliver your order.
Whenever you contact us, we will need to ask you for some data to communicate and solve the issue. The information required may be personal or relating to a product. Regardless of the subject, we will have to maintain your contact in our Database so we can communicate with you and solve the issue you reported.
We will not use the personal data you have provided to solve your issues for other purposes - Marketing, for example- except when you authorize us to do so at a distinct moment from this first contact.
We may also collect your name, email and contact number to send you Newsletters or other types of advertising from eSolidar and its partners if you expressly and unequivocally consent upon request.
We will never use the data you provide for any other purpose then what it is mentioned in this policy and you have agreed upon. eSolidar undertakes a privacy and security commitment when processing and preserving each of their client’s data.
We will never collect sensitive data or change the purpose for doing it from what was originally described or informed when the data was collected, although it may slightly deviate from what it was previously informed.
Please note that if you are a company, your consent to receive marketing communications is not binding and, therefore, unless you object, we may use the corporate data for marketing purposes.
Your data will be made available to esolidar – the data controller – but may also be provided to third parties with your consent. The data we forward to third parties will only be used to provide you with the aforementioned services (for example, carriers that need to deliver products, media agencies that need to distribute the newsletter and credit rating or debt collection agencies that need to check credit rating or identities, collect debts or other services directly related to the services we offer).
Third-party providers will be hired in full compliance with the Data Protection and Privacy regulations and will always act under esolidar’s instructions. They will never be granted power to alter any of the commitments of our Data Protection Policy (herein).
The details that you have provided us with will be stored in the European Union (European Economic Area). The data may be transferred to a country that is located outside of the European Union but has the same type of protection the EU requires. We will always be responsible for ensuring that such agents or service providers process your personal information in accordance with the standards required by our Privacy Protection policy.
We may send your data to other companies owned by the Group, either located in Portugal or in other places cited (namely, authorized retailers), if the data protection consent statement includes this clause. Otherwise, your data will not be conveyed to third parties.
We will only keep your data for the time necessary to fulfill the beforementioned purposes or for the period of time required by law. The data will be kept encrypted.
After that period, the data will be anonymized or deleted from our database.
We use appropriate technical, organizational and administrative security measures to protect any information we hold against loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Regrettably, no company or service can guarantee full security of the data. At whatever time, there might be unauthorized use or entries, hardware or software failure, among other factors that can compromise the user’s information security.
For your privacy and security, your data is encrypted or protected by a password, among other methods.
You must prevent unauthorized access to your account and Personal Information by selecting and securing your access password properly and limiting access to your computer, device, and browser. You must always log out after accessing your account.
As a data subject, you can always choose not to disclose your information, but keep in mind that some information may be necessary to access our site or to take advantage of some of our features.
As a data subject, you have also the right to request – at any time and with no costs associated – the information that you find relevant about the flow of your personal data and change it, if you desire, acknowledging all the information we have about you.
If you wish to access, review, update, rectify and delete any of your personal information or otherwise exercise any other related EU General Data Protection Regulation (RGPD) right, please request it by using the following contacts:
Letter addressed to: esolidar – EN101, Avenida Barros e Soares, Nº423, 4715-214 Braga, Portugal
Our privacy team will review your request and respond as soon as possible.
Please also note that we may use any aggregated and unidentified Personal Information, as well as keep or use your data, when required, to comply with our legal obligations, resolve disputes and enforce our contracts.